The Big Picture Consulting is transitioning to My HR Guy! We're your entire team of HR experts, helping HR Guy to keep your business compliant and bring you peace of mind.
To be blunt: your technicians NEED to appropriately track their hours, no matter what type of compensation plan they're on. And your brand (and possibly your bottom line!) is at risk if they don't. This is one rule you need to strictly enforce...
What you allow one employee to do, expect everyone to do. Here are a few tips for setting and maintaining expectations so one "bad apple" won't spread rot across your entire Brand.
When an employee claims a mental health issue, you need to take it seriously - even if you suspect it's just an excuse to leave work early. Here's how to treat these situations with compassion, without leaving yourself open to abuse.

We’re not a generic HR firm. We’re built for service companies with crews, callouts, overtime challenges, and fast-moving schedules. You get practical HR support that fits the real world, not corporate templates.
The HR Guy – HR Support for Service Businesses