You may have TONS of excuses why you don't need to pay your techs/installers OT. We've heard it all... but you still do need to pay it. This post outlines how and why to start tracking hours and paying OT correctly if your payroll isn't compliant.
You've got four options when you just can't get your employees to do something you've asked of them... and some of these options are better than others. Read HR Guy's take on how to proceed.
Despite what you may have heard, you should ALWAYS provide terminating employees with an official separation notice. Here are some do's and don'ts to keep yourself out of legal trouble with this critical document.
When your employees question your policies or act in unexpected ways, it's best to ask "Why?" before simply reacting or saying "Because I said so." This post explains the reason.

We’re not a generic HR firm. We’re built for service companies with crews, callouts, overtime challenges, and fast-moving schedules. You get practical HR support that fits the real world, not corporate templates.
The HR Guy – HR Support for Service Businesses